Emotional Labor As A Workplace - 1215 Words

While labor can and is often seen as work that is done physically, it is also seen as an act which necessitates using mind and soul. Depending on the area in which an individual works, it can lean towards using all three – body, mind, and soul – to be successful. It is at this point that Emotional Labor (Hochschild, 1983) begins to take its place in the work environment. Emotional Labor is using self to perform work where an employee creates a pleasant atmosphere by giving good customer service. The ability to use self as a means to perform better on the job may have larger implications than we know of. This paper will look at different ideas which contribute to Emotional Labor as a workplace construct and the effects it has on the†¦show more content†¦For instance, Jason Felix, a Human Resources Technician with College of the Desert describes his thought after having dealt with a rude applicant over the phone, â€Å"while physical labor is no walk in the park , dealing with people can leave you just as drained, if not more, and it can take longer to regain your emotional stability† (J. Felix, personal communication, January 30, 2017). After having been cut off, yelled at, and harangued, Jason had to still go about his day as if nothing happened. The use of good customer service in the face of disrespect is reminiscent Karl Marx writes, â€Å"the realization of labor appears as a loss of reality for the worker†. It is not the real person who is being polite but the person created for the work environment that is required to be polite. With this in mind, having to create an atmosphere of happiness when one isn’t feeling happy could result in the depersonalization of happiness with the self (Herpertz et al, 2016). The problem then turns into the employee not knowing whether they are actually happy or is only so used to being happy. How does the employee then adjust to the â€Å"real world† outside of the workplace ? In A Managed Heart by Arlie Russell Hochschild, she speaks with airline attendants who must always create a positive space for passengers, their smiles being of most value to the company. One flight attendant interviewed is quoted saying, â€Å"Sometimes IShow MoreRelatedEmotional Labor : Psychological Stress1115 Words   |  5 PagesControlling feelings to perform a job is called â€Å"emotional labor†. Acting in a positive way with consumers is a job requirement of many employees; demonstrating high energy, interest, eagerness, joy, and warmth. Always holding a smile and showing kindness. Even when there are obstacles and complaints, the interaction with a client, patient or student has to be as smooth as possible. In an attempt to hide real emotions, staff often engages in emotional labor. To complete this project information wasRead MoreA Gendered Division Of Emotional Labor973 Words   |  4 Pagesis a gendered division of emotional labor being conducted by teachers working in elementary schools. I will first discuss Arlie Hochschild s (2012) theory of emotional labor. I will then examine three articles that focus on teachers in the United States and their achieved emotions along with coping strategies. Finally I will assert that gender appears to be a contributing factor in the amount of emotional labor having to be preformed by female teachers in the workplace. This paper argues that femaleRead MoreThe Role Of Violence During U.s. Labor967 Words   |  4 PagesCase Study Assignment: The Role of Violence in U.S. Labor Why do we celebrate Labor Day? There is more to our 3-day weekend holiday celebrated by get-togethers, barbequing, and an extra day off work. We celebrate the social and economic achievements of American workers. This happy ending did not have a happy start when immigrants were coming to America. They were cheap labor and unskilled so they became exploited. There was a rapid expansion in factories and manufacturing capabilities during theRead MoreThe Effects Of Emotions On The Workplace Essay1465 Words   |  6 PagesAttention to emotions in the workplace has surfaced in the field of industrial organizational psychology within the past 15 years (Daus, 2016). Prior to the acknowledgement of emotions having an influence in the workplace, it was believed that behaviors, outcomes, and decisions within a company were based solely on cognitive processes. Furthermore, the conceptual sophistication of emotions was considered to be insignificant, and therefore, believed to be inconsequentia l in the work life. HoweverRead MoreFrom A Young Age, Arlie Russel Hochschild Developed An1624 Words   |  7 PagesFrom a young age, Arlie Russel Hochschild developed an inclination and curiosity towards emotion and emotional displays. Born on January 15, 1940, as a child to parents of the U.S Foreign services, Russel explains her early observations of behavior and emotional presentations of foreign diplomats. It is from this memory, that Russel centers her current sociological work. As a young adult, Russel attended the University of California, Berkley where she successfully obtained her master’s and doctorateRead MoreThe Theory Of How Cultures Are Becoming More Similar Globally1565 Words   |  7 Pagesauthoritative workplace roles is aided from specific cultural roles. â€Å"In sum little evidence suggests that differences between men and women in personality traits and interpersonal skills† (Heather A. Haveman 247). Gender norms are also associated with cultural factors degrading women verses men. When a person thinks of a managerial position between males and females people use terminology towards men with words of masculine quality, while females are associated with terms connected with emotional responsesRead MoreNegative Effects Of Child Labor In Ghana1583 Words   |  7 PagesLives of little ones are destroyed, when child labor is employed. This is one of the famous slogans that shows the severity and the cruelty of child labor. Child labor refers to work that threatens children’s health and safety or deprives their right to education (Herring). Child labor is a serious global issue that the world is facing these days. According to the International Labor Organization (ILO), 215 million children worldwide between the ages of five and seventeen work under conditions thatRead MoreThe Managed Heart Summary1468 Words   |  6 PagesAlthough originally written in 1983, The Managed Heart is still an up to date look at an interesting concept: combining emotional feelings with the work one does. At first glance, the notion that emotions may have an impact on one’s work environment seems almost a non-issue. However, Hochschild is not saying that; rather, Hochschild looks at the effect of emotions in the workplace, but also the interaction of those emotions with the work itself. The author’s interest in this topic began at an earlyRead MoreEssay Workplace Violence in Nursing890 Words   |  4 PagesWorkplace Violence in Nursing Professional Position Paper Nurses continually strive to bring holistic, efficient, and safe care to their patients. However, if the safety and well-being of the nurses are threatened or compromised, it is difficult for nurses to work effectively and efficiently. Therefore, the position of the American Nurses Association (ANA) advocate that every nursing professional have the right to work in a healthy work environment free of abusive behavior such as bullying,Read MoreChild Labor: Abuse and Maltreatment of Children888 Words   |  4 Pages First of all, what is child labor? It is the employment of children where they are used as tools and obligated to perform various types of work such as manufacture, construction, domestic servants, carpet weaving, agriculture, etc. Child labor was once an issue that has been ignored, but now it has become a major issue worldwide. There are different forms of child labor: child prostitution, begging, child soldiers, domestic servants, etc. Approximately 211 million children from five

As The Name Suggests, Whole Food Market Deals With Organic

As the name suggests, Whole Food Market deals with organic foods that have no preservatives added. The main aim of the store was to provide people with organic food free from toxins. At the same time, they also aimed at rewarding farmers who whose aim was to protect the environment as well as human health. While establishing the business, the founders’ motivation was to tackle the issues that faced agriculture. They wanted to reduce the usage of pesticide and inorganic manure. They also hoped to regain the farming land lost to erosion and degradation. The business is an American chain store supermarket. The first branch of the store was in Austin, Texas, which is the current headquarters. The government certified it as the first store to†¦show more content†¦Growing the food on their own would not be possible. They thought it would be better if they educated farmers on the importance of organic farming and how it was carried out. They would also teach the farmers about the dangers of using artificial chemicals on plants. Thereafter, they would introduce them to methods that would use less artificial chemicals but still maintain high productivity. In doing so, they would ensure a healthy and productive America. Brief history The Whole Foods Market began as a small food store called Safer Way in Austin. Friends and family of John Mackey and Renee Lawson assisted them with $45000 which they used to establish the store. At the time they started, they used to store some food products in their apartment. The owner of the building realized this and evicted them. The two were forced to live at the food store. Although they faced several challenges, they did not abandon their dreams. Later on, they partnered with Clarksville Natural Grocery and opened the now called Whole Foods Market. In 1981, the owners experienced massive losses caused by floods (Patel, 2012). Up to $400000 worth of groceries were destroyed. At the time, the store had no insurance (Patel, 2012). Well-wishers, customers, and neighbors assisted the shareholders with the damages. The store was up and running after a month. Mission of the Organization A proper organization must have missions during its establishment.Show MoreRelatedCase Study(Whole Foods)1481 Words   |  6 Pages1.) The Whole Foods strategy seeks to provide products of the best quality to its customers by maintaining high standards that the farmers, organic growers must match. The strategy also involves providing best tasting food and foods that are fresh, wholesome and safe to eat. It also involves promoting organically grown foods to exercise their influence on the people and the industry. Customers are the most important stakeholders responsible for the growth of Whole Foods Market, thus satisfying theirRead MoreField Assignment1404 Words   |  6 Pagescareer. Explain how this will help you in the job market. 1. Favorite Companies/ Brands i. Tofurky 1. Mission Statement – Tofurky was created to provide â€Å"health and vitality† to people and the ecosystem of the founders home by making â€Å"delicious, nutritious, convenient and affordable† vegetarian and vegan food that are not only good for them but the environment. Also, by having their products non-GMO and certified organic. 2. Strategic Plan – By producesRead MoreFirm Performance as a Compelling Measure of Growth: Whole Foods Case Study2765 Words   |  11 Pageshigher growth and gains for the firm will focus on maintaining the strengths while growing the weaknesses. This practice allows the business to grow in a balanced manner, thus eliminating the probability of one operation of the organization killing the whole firm due to drain. Therefore, it is remarkably significant to conduct a level performance measurement for the firm on a regular basis. The most effective generic, business-level strategies The core competencies of any organization focus on satisfactionRead MoreTrader Joes Internalization7066 Words   |  29 Pagesdiscounts food stores. Trader Joe’s has currently 367 stores within the United States with locations in over 20 states. Trader Joes stores offer a wide, diverse and ever-changing range of organic products, 98% of them being food but also wine and exotic products. Some of their range of products includes essential groceries (bread, dairy and cereal), pastas, seafood and meatless foods, baked items, frozen meals, chips and other snacks, coffee and tea, nuts, cheeses, vitamins, candies, pet food, wineRead MoreMarketing Plan Organic Juices3963 Words   |  16 Pagesresearch reports on the New Zealand organic beverage industry and investigates the current market situation and the purchasers’ beliefs, attitudes and preferences that are driving its growth. Secondary Research The secondary research section uncovered statistical facts, such as the size of the domestic organic market – that is valued at $40 million (Cork, 2001) and that 846,648 people (20% of the N.Z population) in New Zealand eat and drink a diet that is 80% organic (Coriolis Research, 2001). InRead MoreHonest tea Essay6615 Words   |  27 Pagesa strong alignment with the core values of their customers. It was through this guiding principle that Goldman built a loyal following to the Honest Tea brand by providing healthy drinks and by satisfying the growing demand among consumers for organic products. However, the Honest Tea case illustrates how the company has grown to a point where Goldman believes the company should look externally for distribution support. While Honest Tea’s merger with Coca-Cola will likely enable Honest Tea toRead MoreYuban coffee4548 Words   |  19 Pagesï » ¿ Table of Contents I. Introduction/Executive Summary and Product Description†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 II. Target Customer Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3-4 III. Competitor Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4-6 IV. External Market Environment Assessment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6-7 V. Company Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦7-9 VI. Marketing Information Requirements†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦9 VII. Plan Implementation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.....†¦9-13 Appendix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreCarefour Missadventure in Russia Essay4589 Words   |  19 PagesIBAM Word Count 3898 Submission Date 22 January 2011 Carrefour strategy is comprised of following components Organic, Sustainable and Profitable growth Fast return on capital employed Market Leadership through Acquisition Carrefour started business in 1963 by introducing the idea of hyper market by providing thousands of products under one roof. 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Construct the Efficient Frontier Free Essays

Construction a. Estimation The goal is to obtain the raw ingredients – expected returns, standard deviations and correlations. Historical data are used for this purpose. We will write a custom essay sample on Construct the Efficient Frontier or any similar topic only for you Order Now As a rule of thumb, five years of daily data are probably right (one year should be the absolute minimum). Keep in mind the following: 1) make sure to use the adjusted close prices to calculate returns (so that you won’t have large, spurious negative returns due to dividend payments or splits), and 2) calculate log returns (so that you can aggregate daily returns to obtain holding period returns, if ever needed). In Excel, the function for mean and standard deviation are â€Å"= average (range)† and â€Å"stdev(range). † To calculate the correlation matrix, use â€Å"correlation† under â€Å"data analysis. † Please note, in practice, the estimates can be adjusted in view of economic outlooks. This is especially so for expected returns. Sometimes, the realized historical returns are negative or below the risk-free rate. They must be adjusted upward – who would ever buy a stock and expect to receive a return less than the risk-free rate (if the beta is not negative)!? II.Efficient frontier construction Step 1. Variance/covariance matrix, The expected return and variance for the portfolio are: You can think of the variance as the â€Å"weighted average† of all the covariances, ? i? j? ij where the weights are xi and xj. Of course, the variance terms are special cases of the covariances when i=j, and ? ij=1. You can calculate the portfolio variance in the spreadsheet in many different ways. The way I do it is to first calculate the variance/covariance matrix, whose entries are ? i? j? ij and ? i2. To this end, we first construct the tandard deviation (std) matrix and the correlation matrix, as shown in the spreadsheet. Then, first multiple the std matrix to the correlation matrix to obtain (multiply the range of b3.. g8 to the range of b10.. g15). Then, multiple matrix to the std matrix again (multiply the range of b17.. g22 to the range of b3.. g8) to obtain the variance/covariance matrix in b24.. g29. Step 2. Portfolio’s return, variance, standard deviation and slope To obtain the portfolio variance, we need to further multiply each entry of the variance/covariance matrix by their corresponding weights, xi and xj.Remember, those n portfolio weights are what we are trying to solve for. So we put them in a column (a34. . a39). To facilitate the calculations, I also place the weights at the top of the matrix. The variance/covariance matrix is simply copied from Step 1. Since we will also need the security returns to calculate the portfolio return, they are placed in j33.. j39. Now, we multiply the weights to each column of the variance/covariance matrix using the function â€Å"=sumproduct. † This â€Å"sumproduct† results in each weight in (a34.. 39) being multiplied to each entry in the variance/covariance column, and then all summed up. The variance/covariance terms will have only one weight being multiplied to. So we need to multiply this sum by another weight at the top of the matrix (remember: multiplying the sum by something is equivalent to multiplying each individual item by the same thing). Summing all the items in b40. . g40, we obtain the portfolio’s variance, and taking square root of it, we have its standard deviation, in cell b45. The portfolio’s return in b44 is calculated as the weighted average of individual security returns.The slope of the CML is simply the rise (i. e. , portfolio’s return minus the risk-free rate) over run (i. e. , the portfolio’s std). Step 3. Obtain minimum variance portfolio: minimize STD subject to sum of weight = 1. 0 The minimum variance portfolio is the one that has the lowest variance among all possible portfolios. We use the â€Å"Solver† in Excel to find this portfolio. We would like to vary the weights in a34.. a39 so that the variance (or equivalently, std in cell b45) is minimized. In the â€Å"Solver,† enter b45 as the target, and choose â€Å"min. The range for â€Å"Changing cells† should be a34.. a39. The only constraint is: all the weights sum to one, i. e. , set cell b42 equal to 1. 0. Then simply click on â€Å"solve. † The solutions will be in a34.. a39. Of course, the portfolio’s return and std are simultaneously calculated in cells b44 and b45, and the slope linking the portfolio and the T-bill is in cell b46. Step 4. Obtain market portfolio: maximize Slope subject to sum of weight = 1. 0 Follow the same logic/procedure as in Step 3, except that you want to maximize cell b46. Step 5.Obtain market portfolio with no short selling: maximize Slope subject to sum of weights = 1. 0 and all weight being positive This part is just for completeness: to show you how to construct the market portfolio when short selling is prohibited. Here you also maximize cell b46, except that, aside from the weights-summing-to-one constraint, you would add six more constraints: a34 ;gt; 0, a35 ;gt; 0, †¦, a39 ;gt; 0. It turns out that, the weights on Securities 2 and 3 are zero, since they command the most amount of short selling in the unconstrained case (Step 4).However, it is not always true that any security that is being shorted in the unconstrained case will have a weight of zero in the constrained case. Security 5 is a case in point. Step 6. Generating efficient frontier Here, everything is already self-explanatory. Essentially, we need to plot the parabola and the CML. To this end, we first get the functions for each, and then use Excel to generate some points (50 in my example) within the reasonable range of returns and std. How to cite Construct the Efficient Frontier, Papers